Frequently asked questions
What is Crew & Courage?
We stock products from local South African brands. Everyday essentials for people chasing their goals and the crews who cheer them on.
Do you have a physical store?
We are hard at work opening one in Somerset West.
Do you ship internationally?
Currently, we only offer shipping within South Africa.
How does delivery work?
We courier to all areas across South Africa (no PO Boxes, though a PUDO locker works). Please indicate it if you provide a PUDO locker address. We aim to ship within 2 to 5 working days and email you a tracking number once your order's on its way.
Can I return or exchange an item?
Yes. You have 14 days from the date you receive your order to return it if you've changed your mind, as long as it's unused, undamaged, and the tags are still attached. Sale items can only be returned if faulty; final sale and clear-out items aren't returnable.
What if something's faulty, or my parcel arrives damaged?
Let us know within 14 days and send us photos. We'll arrange collection at no cost to you, and repair, replace, or refund from there.
Do your products come with a warranty?
Some do, through the brand itself. We'll always liaise with them on your behalf, though honouring it is ultimately their call.
I'm a local brand or need help, how do I reach you?
Email us at crewandcourage@gmail.com, whether it's a query, an order issue, or you'd like us to stock your products.