We know things don't always work out. Sizes are wrong. Boxes get bumped in transit. Sometimes you just change your mind. Whatever the reason, get in touch and let's talk it through.
We stock gear from local brands, and every item you buy from us falls under one simple policy. No fine print hiding in different corners. Just this.
Delivery
Shipping Timelines
We aim to ship your order as quickly as possible, usually within 2 to 5 working days. Once your order is packaged, we'll send it via courier and email you a tracking number.
Where we deliver
We courier to all areas across South Africa. If we can't reach you, we'll get in touch directly.
We don't deliver to PO Boxes. If you'd prefer, you can give us a PUDO locker address instead, and we'll deliver there. Please indicate that it is a PUDO locker address.
What it costs
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Orders of R750 or more ship free.
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Below that, delivery is a flat R85.
If your delivery arrives damaged
If the parcel or packaging looks damaged when it arrives, please take photos as proof and send them to us as soon as possible.
Getting it to you
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Please make sure your delivery and contact details are accurate; it helps us get things to you smoothly.
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If a delivery attempt doesn't work out, our courier will be in touch to arrange another try.
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If an order comes back to us after a few failed attempts, we'll either refund you in store credit (less courier costs) or arrange re-delivery for a small extra charge, whichever you'd prefer.
How to Start a Return
Email us at crewandcourage@gmail.com with your order number and a quick note on what's going on. That's it. We'll take it from there.
Change of Mind
Sometimes it just doesn't feel right when it arrives. That's okay.
What you need
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Let us know within 14 days of receiving your order.
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The item should be unused, undamaged, and in its original (or similar) protective packaging.
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All tags must still be attached.
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Return shipping is on you, unless we've arranged something different for your order.
How we refund you
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Straight back to your original payment method, or as store credit. Whichever suits you.
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We refund the value of what you're keeping less any coupons or discounts you used.
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If sending something back drops your order below our free-shipping threshold, we'll deduct that shipping cost from your refund.
If you'd rather exchange
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We'll issue a store credit voucher instead of cash.
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The voucher reflects what you're keeping, minus any coupons used.
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Return shipping is still on you.
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Your voucher is good for 6 months from the day we issue it, no rush.
Sale & Final Sale Items
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Sale items aren't eligible for change-of-mind refunds. They can only be returned if faulty, and the fault wasn't disclosed at the time of sale.
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Final sale and clear-out items aren't returnable.
Brand Warranties
Some products carry a warranty through the brand that makes them, separate from our own policy. We'll always reach out to them on your behalf and do our best to see it through, but ultimately, honouring it is their call.
When Something's Actually Wrong
If an item is faulty, unsafe, or just isn't doing what it's meant to, we want to make it right.
Arrived damaged or faulty
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Tell us within 14 days of delivery.
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We'll collect it from you, on us.
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We'll replace it or refund you.
Develops a fault later (within 6 months)
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Send us your order number, some photos, and a note on what's happening.
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If it's covered, we'll arrange collection at our cost.
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We'll aim to repair first, and replace or refund you if repair isn't an option.
This doesn't cover damage caused by misuse, neglect, or normal wear and tear. If a fault results from how an item was used rather than a manufacturing or supply issue, it won't qualify under this section.
If we take a look and the item turns out not to be faulty after all, you'll cover return shipping costs.
Wrong Item Delivered
That's on us. Let us know straight away, and we'll arrange collection and get the right item to you at no extra cost.
Books
Because of how books work, we treat these as final sale. The one exception: if a book arrives damaged in delivery, send us photos within 14 days, and we'll replace it or refund you.
A Few Other Non-Returnables
Opened consumables and gift cards can't be returned, simply because of their nature.
Getting Your Refund
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Once approved, we process refunds within 7 business days.
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Your bank may take a little longer to reflect it, so please allow some time.
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If it's been more than 15 business days since approval and you haven't seen it, please reach out. We'll chase it down.
Coupons & Promotions
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Coupons are applied proportionally across your entire order.
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If you return part of an order, your refund reflects the discounted value of what came back.
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Coupons themselves can't be refunded or reissued once used.
Contact Us
For any return or refund query, reach out to us at crewandcourage@gmail.com with your order details. We're a small team supporting small brands, so give us a bit of grace, but we'll always sort it out.